Refund & Cancellation Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Refund & Cancellation Policy (“Policy”) explains the terms applicable to cancellations, refunds, returns, replacements, credits, and related requests for products and services provided by Sri Rishik Riyan Solutions Pvt. Ltd. (“Company”, “we”, “us”, or “our”) and its applicable brands, platforms, and businesses.

Because our business portfolio includes both digital/professional services and physical products, the applicable refund and cancellation terms may differ depending on the nature of the transaction.

This Policy should be read together with our Terms & Conditions, Privacy Policy, and Shipping & Delivery Policy.

1. Scope

This Policy may apply to transactions involving:

  • AI and technology services

  • Software development

  • Website development

  • Mobile application development

  • UI/UX design

  • Digital marketing

  • Consulting services

  • Architecture and interior design services

  • Construction-related services

  • Physical products and materials

  • Marketplace purchases through Kraftnex

  • Food and meal orders through Posham Kitchen

  • Subscriptions

  • Digital products

  • Other products and services offered by the Company

Specific contractual or product terms may apply to individual transactions.

2. General Cancellation Principle

Cancellation eligibility depends on:

  • Nature of the product or service

  • Stage of order or project

  • Whether work has commenced

  • Whether materials have been procured

  • Whether customization has begun

  • Whether the product has been dispatched

  • Whether the service has already been delivered

  • Applicable supplier terms

  • Applicable law

A cancellation request does not automatically guarantee a refund.

We will evaluate each request according to the applicable terms and circumstances.

3. Digital & Professional Services

This section applies to services such as:

  • AI solutions

  • Software development

  • Website development

  • Mobile applications

  • UI/UX design

  • Digital marketing

  • SEO

  • Consulting

  • Branding

  • Architecture

  • Interior design

  • Construction-related services

  • Other professional services

3.1 Before Work Begins

If a customer requests cancellation before work has commenced, the Company may consider a refund of eligible amounts after deducting:

  • Non-refundable third-party charges;

  • Administrative costs, where applicable;

  • Payment processing charges, where applicable;

  • Any other costs already incurred.

The applicable quotation or service agreement may specify different cancellation terms.

4. Cancellation After Work Begins

Once work has commenced, refunds may be adjusted according to the work already completed.

For example, fees may have been incurred for:

  • Consultation

  • Research

  • Planning

  • Strategy

  • Design

  • Development

  • Content creation

  • Project management

  • Procurement

  • Third-party services

The refundable amount, if any, will be determined based on the applicable agreement and work completed.

5. Advance Payments

Advance payments may be required to reserve project resources, initiate development, procure materials, schedule site work, or begin production.

Whether an advance payment is refundable will depend on:

  • The applicable quotation;

  • Service agreement;

  • Purchase order;

  • Project stage;

  • Costs already incurred;

  • Applicable law.

Customers should review the commercial terms before making payment.

6. Milestone-Based Projects

For projects billed through milestones, cancellation may result in payment being due for milestones already completed or work already performed.

Any remaining eligible balance may be considered for refund according to the applicable agreement.

7. Customized Products

Customized or made-to-order products may not be eligible for cancellation or return once production has commenced.

This may include:

  • Custom furniture

  • Custom interior products

  • Made-to-measure items

  • Cut-to-size materials

  • Fabricated products

  • Project-specific materials

  • Customized designs

  • Personalized products

Customers should confirm specifications carefully before approving production.

8. Kraftnex Marketplace Orders

Kraftnex may operate as a technology-enabled marketplace connecting customers with suppliers, manufacturers, distributors, dealers, and other sellers.

Cancellation and refund eligibility for Kraftnex orders may depend on:

  • Whether the supplier has accepted the order;

  • Whether payment has been processed;

  • Whether the product has been procured;

  • Whether manufacturing has started;

  • Whether the product has been customized;

  • Whether the product has been dispatched;

  • Whether the product has been delivered;

  • Applicable supplier terms.

Where a third-party supplier is responsible for fulfillment, the supplier’s applicable terms may also apply.

9. Kraftnex Construction & Interior Materials

For products such as:

  • Tiles

  • Stone

  • Marble

  • Granite

  • Sanitaryware

  • Lighting

  • Hardware

  • Furniture

  • Kitchen products

  • Building materials

  • Interior materials

  • Architectural products

cancellation or return eligibility may vary based on the product.

Products that are customized, cut-to-size, specially procured, fabricated, or ordered specifically for a project may not be eligible for cancellation after procurement or production has commenced.

10. BOQ & Project Procurement

Where Kraftnex is used for BOQ-based procurement, cancellation may be handled separately for each product or supplier.

A single project may contain products from multiple suppliers.

Therefore:

Cancellation of one product or supplier order does not necessarily cancel the entire project procurement order.

Any applicable cancellation charges, supplier costs, logistics costs, or restocking costs may apply.

11. Products Damaged During Delivery

If a physical product arrives damaged, the customer should notify us promptly and provide supporting information such as:

  • Order number

  • Photographs

  • Videos, where appropriate

  • Delivery details

  • Description of the damage

After review, the applicable resolution may include:

  • Replacement

  • Repair

  • Refund

  • Credit

  • Re-delivery

  • Other appropriate remedy

The resolution may depend on the product, supplier, delivery arrangement, and applicable law.

12. Wrong or Missing Products

If the customer receives an incorrect or incomplete order, they should contact us promptly.

We may request evidence to verify the issue.

Where the claim is validated, an appropriate resolution may include:

  • Replacement

  • Missing-item delivery

  • Refund

  • Credit

  • Other appropriate remedy

13. Returns of Physical Products

Returns are subject to the applicable product, supplier, and transaction terms.

Certain products may be excluded from return due to their nature, including:

  • Customized products

  • Made-to-order products

  • Cut-to-size products

  • Perishable products

  • Installed products

  • Used products

  • Products damaged after delivery due to customer handling

  • Project-specific materials

The applicable product listing or purchase agreement may specify additional return conditions.

14. Posham Kitchen — Food & Meal Orders

Because food and meals are perishable, cancellation and refund conditions are different from ordinary physical products.

Once preparation has commenced, cancellation may not be possible.

Refunds or replacements may be considered where there is a verified issue such as:

  • Incorrect order

  • Missing items

  • Significant packaging damage

  • Product quality issue

  • Other verified fulfillment issue

Customers should report such issues promptly after delivery.

15. Meal Subscriptions

For meal subscriptions, cancellation terms may depend on the subscription plan selected.

The applicable subscription terms may specify:

  • Minimum subscription period;

  • Cancellation notice;

  • Pause options;

  • Refund eligibility;

  • Unused meal treatment;

  • Delivery schedule.

Any unused subscription balance will be handled according to the applicable subscription terms.

16. Failed Food Delivery

Refunds may not be available where delivery fails because:

  • Customer is unavailable;

  • Customer provides an incorrect address;

  • Customer cannot be contacted;

  • Customer refuses the order;

  • Delivery access is unavailable.

For perishable products, the Company may be unable to resell or reuse the product following an unsuccessful delivery.

17. Digital Products

Digital products, downloadable products, digital documents, courses, subscriptions, or electronically delivered content may have limited refund eligibility once access or delivery has been provided.

Specific refund terms will be communicated for the relevant digital product or service.

18. Duplicate Payments

If a customer is charged more than once for the same transaction due to a technical or payment-processing error, the duplicate amount may be reviewed and refunded after verification.

Customers should contact us with:

  • Transaction reference;

  • Order number;

  • Date of payment;

  • Amount paid;

  • Payment method.

19. Payment Gateway & Processing Charges

Where a refund is approved, payment processing charges or third-party fees may be treated according to the applicable transaction terms and the policies of the relevant payment provider, subject to applicable law.

Where required by law, refunds will be processed without unlawful deductions.

20. Refund Processing

Once a refund is approved, the refund will normally be processed through the original payment method where technically and legally possible.

Processing time may depend on:

  • Payment provider;

  • Bank;

  • Card issuer;

  • Payment gateway;

  • Transaction type;

  • Verification requirements.

We cannot guarantee the exact time taken by a third-party financial institution to credit the refunded amount.

21. Refund Verification

For certain refund requests, we may request information necessary to verify:

  • Identity;

  • Order details;

  • Payment;

  • Delivery;

  • Product condition;

  • Cancellation request.

We may delay processing until the necessary information is received.

22. Non-Refundable Charges

Where clearly communicated before purchase and permitted by applicable law, certain charges may be non-refundable, including:

  • Consultation fees;

  • Completed service fees;

  • Third-party charges;

  • Payment processing charges;

  • Procurement charges;

  • Customization charges;

  • Installation charges;

  • Logistics charges;

  • Restocking charges;

  • Other costs specifically identified in the applicable agreement.

23. Customer-Initiated Cancellation

Customers may submit cancellation requests through the contact details or channels specified at the time of purchase.

A cancellation request should include:

  • Customer name;

  • Order/project number;

  • Registered mobile number or email;

  • Product or service;

  • Reason for cancellation;

  • Payment reference, where applicable.

Submitting a request does not itself confirm cancellation.

Cancellation is effective only after confirmation from the Company or the applicable service/product provider.

24. Company-Initiated Cancellation

We may cancel an order or service where reasonably necessary due to:

  • Product unavailability;

  • Supplier failure;

  • Incorrect pricing;

  • Technical error;

  • Fraud concerns;

  • Payment issues;

  • Service-area limitations;

  • Legal or regulatory requirements;

  • Force majeure;

  • Other legitimate operational reasons.

Where applicable, eligible amounts will be refunded according to the applicable terms.

25. Supplier Cancellations

For marketplace transactions, suppliers may sometimes be unable to fulfill an order due to:

  • Stock limitations;

  • Production issues;

  • Pricing errors;

  • Logistics limitations;

  • Other operational circumstances.

Where an order is cancelled by a supplier, the applicable refund or alternative arrangement will be communicated to the customer.

26. Exchanges and Replacements

Where applicable, a replacement or exchange may be offered instead of a monetary refund.

The availability of replacement or exchange depends on:

  • Product availability;

  • Product condition;

  • Nature of the issue;

  • Supplier policy;

  • Applicable law.

27. Disputes Regarding Refunds

If you disagree with a refund decision, please contact us with the relevant order or project information.

We will review the matter and attempt to resolve it fairly and reasonably.

Where applicable, contractual dispute-resolution provisions may apply.

28. Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect:

  • Changes in products;

  • Changes in services;

  • Changes in business operations;

  • Changes in payment systems;

  • Changes in marketplace operations;

  • Legal or regulatory requirements.

The updated version will be published on the relevant website.

29. Contact Us

For cancellation, refund, return, replacement, or payment-related queries, please contact us.

Sri Rishik Riyan Solutions Pvt. Ltd.

Email: connect@sririshikriyansolutions.com

Website: sririshikriyansolutions.com

Registered Office:
No.2-100/141, TirumalaRes, Nagole, Tattiannaram, Gsi(Sr)

Phone:
9963777110

Related Policies

Please also refer to:

  • Privacy Policy

  • Terms & Conditions

  • Shipping & Delivery Policy

  • Cookie Policy

  • Disclaimer

  • Corporate Information

  • Kraftnex Marketplace Terms

  • Service Delivery Terms

Sri Rishik Riyan Solutions Pvt. Ltd.

AI • Design • Technology • Marketing

© 2026 Sri Rishik Riyan Solutions Pvt. Ltd. All Rights Reserved.