Sri Rishik Riyan Solutions Pvt. Ltd.

1. Scope

This Shipping & Delivery Policy applies to physical products, materials, food items, merchandise, and other tangible goods sold, supplied, procured, or facilitated through businesses and platforms operated by Sri Rishik Riyan Solutions Pvt. Ltd.

This may include products offered through Kraftnex, Posham Kitchen, and any other applicable business or platform operated by the Company.

2. Types of Products

Depending on the business, products may include:

Kraftnex

  • Construction Materials
  • Interior Materials
  • Home Improvement Products
  • Furniture
  • Lighting
  • Sanitaryware
  • Hardware
  • Electrical Products
  • Kitchen Products
  • Décor Products
  • Architectural Products
  • Other Building & Interior Materials

Posham Kitchen

  • Prepared Meals
  • Meal Plans
  • Subscription Meals
  • Food Products
  • Other Consumable Products

3. Kraftnex Marketplace Delivery

This is the important part for your future business.

Supplier-Direct Fulfilment

Kraftnex may operate as a marketplace connecting customers with manufacturers, distributors, dealers, suppliers, and service providers.

Depending on the product and order arrangement, products may be:

  • Shipped directly by the supplier;
  • Delivered through a logistics partner;
  • Delivered by Kraftnex;
  • Collected from a supplier location; or
  • Delivered through another agreed logistics arrangement.

The applicable delivery method will depend on the product, supplier, customer location, quantity, and order terms.

4. Delivery of Construction Materials

Construction and interior materials may differ significantly in:

  • Weight
  • Volume
  • Quantity
  • Packaging
  • Fragility
  • Handling requirements
  • Transportation requirements

Therefore, delivery timelines and charges may vary by product.

For large, bulk, fragile, customized, or project-specific orders, delivery terms may be separately communicated through the quotation, purchase order, or supplier confirmation.

5. BOQ & Project Procurement

Where a customer or professional creates a BOQ (Bill of Quantities) through Kraftnex, the resulting procurement list may contain products supplied by multiple suppliers.

In such cases:

A single project order may be fulfilled through multiple suppliers and may therefore have different delivery dates, shipping charges, and delivery locations.

This is particularly important for Kraftnex.

For example:

Project BOQ

↓

Cement — Supplier A

Tiles — Supplier B

Lighting — Supplier C

Sanitaryware — Supplier D

↓

Multiple Deliveries

That should be clearly explained in your policy.

6. Delivery Charges

Shipping charges may depend on:

  • Product
  • Quantity
  • Weight
  • Dimensions
  • Delivery distance
  • Supplier location
  • Transportation method
  • Installation requirements
  • Order value
  • Project requirements

For certain products, shipping may be included in the product price.

For others, shipping may be calculated separately.

For bulk/project orders, shipping charges may be quoted separately.

7. Delivery Timeline

Estimated delivery dates may be communicated during:

  • Product listing
  • Checkout
  • Quotation
  • Purchase Order
  • Supplier confirmation

Delivery timelines are estimates unless specifically guaranteed in writing.

8. Customized Products

Some Kraftnex products may be:

  • Made-to-order
  • Customized
  • Project-specific
  • Cut-to-size
  • Fabricated
  • Manufactured according to customer specifications

Such products may have different processing and delivery timelines.

Once production or customization has started, cancellation or return may be restricted according to the applicable product terms.

9. Inspection on Delivery

Customers should inspect products at the time of delivery wherever reasonably possible.

For products such as:

  • Tiles
  • Glass
  • Sanitaryware
  • Furniture
  • Lighting
  • Hardware
  • Stone
  • Panels
  • Construction materials

customers should check for visible damage, quantity discrepancies, or incorrect products.

Any issue should be reported within the applicable period specified in the order or product terms.

10. Damaged Products

If a product arrives damaged, customers should:

  1. Photograph the package before opening, where possible.
  2. Photograph the damaged product.
  3. Record the order/invoice number.
  4. Report the issue promptly.
  5. Provide any information requested for investigation.

The resolution may include:

  • Replacement
  • Refund
  • Credit
  • Repair
  • Re-delivery
  • Other appropriate remedy

depending on the product, supplier, circumstances, and applicable terms.

11. Supplier Responsibility

For marketplace products, the supplier may be responsible for:

  • Product availability
  • Product quality
  • Packaging
  • Dispatch
  • Shipping
  • Delivery
  • Product specifications
  • Warranty, where applicable

Kraftnex may facilitate communication, order management, procurement, logistics coordination, or other marketplace functions depending on the transaction.

This distinction is very important if Kraftnex operates as a marketplace rather than directly owning every product.

12. Delivery Partners

Products may be delivered through:

  • Supplier logistics
  • Third-party logistics companies
  • Courier companies
  • Freight providers
  • Local transporters
  • Kraftnex delivery partners
  • Other authorized delivery providers

13. Large & Bulk Orders

For large construction or interior projects, delivery may be arranged based on:

  • Project schedule
  • Site readiness
  • Material availability
  • Quantity
  • Storage requirements
  • Transportation capacity
  • Supplier location

The customer may receive a project-specific delivery schedule.

14. Multiple Shipments

An order containing products from multiple suppliers may arrive in multiple shipments.

Customers should not assume that the entire order will arrive together unless specifically stated.

15. Installation

Unless specifically mentioned in the product listing or purchase agreement:

Product delivery does not automatically include installation, assembly, unloading, handling, or site placement.

Where installation services are available, the applicable charges and terms will be communicated separately.

16. Returns

Product returns are subject to the applicable:

Refund, Cancellation & Return Policy

Some products may not be eligible for return because they are:

  • Customized
  • Made-to-order
  • Cut-to-size
  • Perishable
  • Project-specific
  • Installed
  • Specially procured

The specific product listing or purchase terms will determine applicable return conditions.

17. Posham Kitchen

Food and meal deliveries are subject to different delivery requirements because food is perishable.

For Posham Kitchen:

  • Delivery slots may apply.
  • Customers must provide an accurate address.
  • Customers should be available to receive orders.
  • Food should be consumed according to applicable storage/use instructions.
  • Failed deliveries caused by customer unavailability may not qualify for replacement or refund.

Detailed food delivery terms may be provided separately.

18. Digital Services

This policy does not govern delivery of:

  • Software
  • AI solutions
  • Websites
  • Mobile applications
  • Digital marketing
  • UI/UX design
  • Architecture services
  • Interior design services
  • Consulting
  • Digital documents
  • Online courses

These services are governed by their applicable agreements, proposals, quotations, and service terms.

19. Contact

Sri Rishik Riyan Solutions Pvt. Ltd.

Email: connect@sririshikriyansolutions.com

Website: sririshikriyansolutions.com

Registered Office:
2-100/141,Tirumala Residency Colony, Nagole, Near Coporate Bhawan, Hyderabad – 500068